# Refund and Cancellation Policy This Refund and Cancellation Policy applies to all subscriptions and purchases made through our service. By subscribing to or purchasing our services, you acknowledge and agree to the terms outlined in this policy. ## 1. General Refund Policy We aim to be fair and consumer-friendly. In addition to any legal rights that apply in your jurisdiction, we offer the following: - 14‑day money‑back guarantee: If you are not satisfied for any reason within 14 days of purchase, contact support and we will issue a full refund. This applies to EU consumers as a minimum legal right and is offered as a goodwill policy to customers worldwide. - Prorated refunds for subscriptions: If you cancel after the 14‑day period, we will consider prorated refunds for unused time on annual plans and may grant prorated refunds for monthly plans on a case‑by‑case basis. - Service interruptions: If a prolonged outage or technical issue on our side significantly impairs your use of the service, we will consider refunds or credits proportionate to the impact. Exceptions to refunds are rare and will be handled transparently. Where applicable, local consumer protection laws that provide greater rights than this policy will take precedence. ## 2. Subscription Cancellation ### 2.1 Cancellation Process You may cancel your subscription at any time through your account settings or by contacting our support team. No specific reason is required for cancellation. ### 2.2 Effect of Cancellation - Cancellation takes effect at the **end of your current billing period** - You will retain full access to the service until the end of the paid period - You will not be charged for subsequent billing periods after cancellation - **No prorated refunds** will be issued for the remaining time in your current billing period ### 2.3 Example If you subscribe on January 1st for a monthly plan and cancel on January 15th, you will continue to have access until January 31st (end of billing period), but no refund will be provided for the period between January 15th and January 31st. ## 3. Billing Disputes and Errors If you believe you have been charged incorrectly, including but not limited to: - Duplicate charges - Erroneous charges after cancellation - Incorrect billing amounts - Unauthorized charges You **must contact our support team** at [contact page/email] **before** initiating a dispute or chargeback with your payment provider or financial institution. ### 3.1 Investigation Process We will investigate all reported billing errors promptly and work with you to resolve any legitimate discrepancies. If an error is confirmed, we will issue an appropriate refund or credit. ### 3.2 Chargeback Policy **Filing a chargeback or payment dispute without first contacting us may result in severe account actions, including:** - Immediate suspension of your account while we investigate. - Permanent termination and removal of your account if the chargeback is determined to be unjustified or abusive. - Inability to create new accounts or resubscribe in the future. - Forfeiture of any remaining subscription time. We reserve the right to pursue collection of disputed charges that are determined to be valid. We strongly encourage you to contact support first so we can resolve billing issues quickly and avoid account action. ## Chargebacks We strongly discourage you from filing a chargeback without first contacting our support team. Chargebacks are intended for unauthorized or fraudulent transactions; using them before giving us a chance to resolve the issue can cause unnecessary disruption and may be considered abusive. If you file a chargeback before contacting support, we may temporarily suspend your account while we investigate. Abusive chargebacks may result in permanent account termination and refusal of future service. If a chargeback is later found to be unjustified, we reserve the right to recover funds and pursue collection where permitted by law. To avoid these outcomes and to get the fastest resolution, please contact support at https://cooked.wiki/contact and we will work to resolve any billing concerns promptly. ## 4. EU Consumer Rights (14-Day Right of Withdrawal) For consumers located in the European Union, you have a legal right to withdraw from your purchase within 14 days of subscription without providing a reason, in accordance with EU Directive 2011/83/EU. ### 4.1 Waiver of Right of Withdrawal **This right is waived** when: - You have given explicit consent to begin using the service immediately upon purchase - You acknowledge that you will lose your right of withdrawal once service delivery has begun During the checkout process, you will be asked to provide this explicit consent. By checking the appropriate box and completing your purchase, you agree to immediate access and waive your 14-day right of withdrawal. ### 4.2 Exercising Right of Withdrawal (If Applicable) If you have not yet accessed the service or have not provided consent to immediate service delivery, you may exercise your right of withdrawal by: - Sending a clear statement to our support team at [contact information] - Including your account details and purchase information - Submitting your request within 14 days of the subscription date A full refund will be processed within 14 days of receiving your valid withdrawal request. ## 5. Exceptions and Special Circumstances Refunds may be considered on a case-by-case basis in exceptional circumstances, including but not limited to: - Extended service outages caused by us that significantly impair your ability to use the service - Demonstrable technical issues on our end that prevent access to core functionality - Violations of our service commitments as outlined in our Terms of Service Such requests must be submitted to our support team with detailed information about the circumstances. All refund decisions under this section are made at our sole discretion. ## 6. Payment Processing All refunds, where applicable, will be: - Processed to the original payment method used for purchase - Issued within 14 business days of approval - Subject to processing times of your financial institution (typically 5-10 business days) ## 7. Free Trials and Promotional Periods If you signed up through a free trial or promotional offer: - Cancellation during the trial period will prevent any charges - Cancellation after the trial period converts to a paid subscription follows the standard cancellation policy outlined above - No refunds are provided for conversions from trial to paid subscription unless you cancel before the trial ends ## 8. Account Termination by Us If we terminate your account due to violation of our Terms of Service or acceptable use policies: - No refunds will be issued for any remaining subscription time - All payments made are forfeited - You will not be permitted to create new accounts ## 9. Changes to This Policy We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of the service after changes are posted constitutes acceptance of the updated policy. Material changes that negatively impact your rights will only apply to subscriptions purchased after the change takes effect. ## 10. Contact Information If you have questions about this policy or need to request a refund for a qualifying reason, please contact us at: https://cooked.wiki/contact ## 11. Governing Law This policy is governed by the laws of your jurisdiction, except where consumer protection laws in your jurisdiction provide greater rights, in which case those laws shall apply.